Villa Host

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full time

**Job Summary**

Tanqeeb is seeking a highly skilled and experienced Villa Host to join our team. As a Villa Host, you will be responsible for providing exceptional service to our villa guests, ensuring their stay is nothing short of perfect.

**Key Responsibilities**

  • Provide personalized concierge services, including booking reservations, arranging transportation, and making recommendations for local dining and entertainment.
  • Listen attentively to guest complaints or issues, and take immediate action to resolve them in a professional and courteous manner.
  • Take personal responsibility and initiative to resolve issues, ensuring clear communication with all guests and colleagues at all times.
  • Coordinate outstanding issues with related departments, such as housekeeping and engineering, to maintain the highest standards of quality and reputation.
  • Coordinate and fulfill special requests from guests, such as room setup and specific amenities, in a friendly and efficient manner.
  • Facilitate the smooth check-out process, bid farewell to departing guests, and assist with any final inquiries or assistance.
  • Seek guest feedback and reviews to identify areas for improvement and maintain high-quality service standards.

**Requirements**

  • Understanding of the hospitality industry, including luxury service standards, guest preferences, and hotel operations.
  • Knowledge of villa operations, including housekeeping, maintenance, and guest services.

**What We Offer**

Tanqeeb offers a competitive salary and benefits package, as well as opportunities for career growth and development in a dynamic and fast-paced environment.

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