Villa Concierge

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full time
Villa Host Job Description

Key Responsibilities:

  • Provide exceptional personalized concierge services to villa guests, including booking reservations, arranging transportation, and offering recommendations for local dining and entertainment.
  • Listen attentively to guest complaints or issues and take immediate action to resolve them in a professional and courteous manner.
  • Take personal responsibility and initiative to resolve issues, ensuring clear communication with all guests and colleagues at all times.
  • Coordinate outstanding issues with related departments, such as housekeeping and engineering, to maintain the highest standards of quality and reputation.
  • Facilitate special requests from guests, such as room setup and floral arrangements, in a friendly, efficient, and accurate manner.
  • Ensure a smooth check-out process and bid farewell to departing guests, providing any final assistance or inquiries.
  • Seek guest feedback and reviews to identify areas for improvement and maintain high-quality service standards.

Requirements:

  • Understanding of the hospitality industry, including luxury service standards, guest preferences, and hotel operations.
  • Knowledge of villa operations, including housekeeping, maintenance, and guest services.

About Tanqeeb:

Tanqeeb is a company that values exceptional service and personalized experiences. As a Villa Host, you will be part of a team that strives to deliver unforgettable experiences to our guests.

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