Villa Concierge

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full time
Villa Host Job Description

At Tanqeeb, we're seeking a highly skilled Villa Host to provide exceptional service to our discerning guests. As a Villa Host, you will be responsible for delivering personalized concierge services, including booking reservations, arranging transportation, and providing recommendations for local dining and entertainment.

Key Responsibilities:
  • Listen attentively to guest complaints or issues, and take immediate action to resolve them in a professional and courteous manner.
  • Take personal responsibility and initiative to resolve issues, ensuring clear communication with all guests and colleagues at all times.
  • Coordinate outstanding issues with related departments, such as housekeeping and engineering, to maintain the highest standards of quality and reputation.
  • Coordinate and fulfill special requests from guests, such as room setup and floral arrangements, in a friendly, efficient, and accurate manner.
  • Facilitate the smooth check-out process, bid farewell to departing guests, and assist with any final inquiries or assistance.
  • Seek guest feedback and reviews to identify areas for improvement and maintain high-quality service standards.
Requirements:
  • Understanding of the hospitality industry, including luxury service standards, guest preferences, and hotel operations.
  • Knowledge of villa operations, including housekeeping, maintenance, and guest services.

We're looking for a Villa Host who is passionate about delivering exceptional service and has a keen eye for detail. If you're a team player with excellent communication skills and a commitment to excellence, we'd love to hear from you.

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