Global Medical Referral Specialist
3 days ago
**Job Summary**
The Medical Referral Manager plays a pivotal role in ensuring seamless medical referral processes for our clients. As a key member of the International SOS Government Medical Services team, you will be responsible for supporting the Medical Referral Lead in managing referrals and adhering to industry guidelines.
About Us
At International SOS Government Medical Services, we deliver customized medical and security risk management solutions to enable our clients to operate safely and effectively in global environments. Founded in 1984, we have established a strong presence in 92 countries, providing integrated medical solutions to organizations with international operations.
Your Responsibilities
- Maintain a high level of professionalism when interacting with interdisciplinary teams.
- Ensure compliance with patient confidentiality and infection control standards, as well as all policies and protocols.
- Work closely with clinical providers to establish medical referrals for specialty care not available in Doha, Qatar.
- Manage the entire referral process and assist patients with scheduling emergency and urgent care according to guidance from medical staff.
- Coordinate with the International SOS Assistance Center when necessary.
- Perform administrative duties, including answering incoming calls and responding to messages for the case management and billing department.
- Provide excellent customer service by responding promptly and accurately to patient inquiries.
- Participate actively in day-to-day office activities, including meetings and task force groups to improve procedural processes, obtain approvals, and stay up-to-date on new developments, policy requirements, and regulations.
- Participate in Mass Casualty exercises and events.
Required Qualifications
- Experience with electronic medical records and billing processes.
- Proficiency in Microsoft Office applications (Excel, Word, Outlook).
Benefits
As a valued member of our team, you will be eligible for our comprehensive benefits package, including medical, dental, vision, and basic life insurance. You will also receive paid time off and an annual bonus.
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