Medical Referral Manager

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar International SOS Government Medical Services Full time
Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include "hands on" direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com.

Job Description

The Medical Referral Coordinator assists the medical referral process by supporting the Medical Referral Lead. The Supervisor ensures proper utilization of accepted guidelines and/or other healthcare industry criteria for writing referrals and complies with referral management protocols. The Medical Referral Coordinator supports in an administrative role patient and staff movements for case management, oversees stockage levels, and attends meetings as needed.

Key Responsibilities:
  • Maintains a high level of professionalism dealing with interdisciplinary team.
  • Ensures compliance with patient confidentiality and infection control standards, as well as all policies and protocols.
  • Works with clinical providers to establish medical referrals for specialty care not available in Doha, Qatar.
  • Manages the entire referral process and assists patients with scheduling emergency and urgent care according to guidance from medical staff.
  • Coordinates with the International SOS Assistance Center when necessary.
  • Performs administrative duties including answering incoming calls and responding to all messages for the case management and billing department.
  • Provides excellent customer service responding to patient inquiries promptly and accurately.
  • Active participation in day-to-day office activities, including a variety of meetings and task force groups to improve procedural processes, obtain approvals, and remain abreast of new developments, policy requirements and regulations.
  • Active participation in Mass Casualty exercises and events.
This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Qualifications

Required Skills and Knowledge:
  • Experience with electronic medical records and billing processes.
  • Proficiency in Microsoft Office applications (Excel, Word, Outlook).
Required Competencies:
  • Works well under pressure.
  • Team player.
  • Attention to detail.
  • Excellent communicator.
Required Work Experience:
  • Minimum of five years' experience in healthcare.
Required Qualifications:
  • Bachelor's in social work or nursing or equivalent required.
  • A high school diploma or equivalent is required.
  • Obtain provided Basic Life Support (BLS) certification.
Physical Requirements:
  • Work is normally performed in a typical interior/office work environment.
  • Work involves sitting and standing for prolonged periods of time.
  • May require bending, stooping and lifting up to 15 lbs.
Other Special Qualifications:
  • Must be able to read, write and speak English to effectively communicate.
  • On call requirements as part of a rotation if required.
  • This position is unaccompanied.
  • Ability to obtain a base security clearance is required.
  • Must be able to relocate to Qatar for the duration of the contract.
  • A valid passport in Country of Record is required and must be in your possession prior to relocation. You must maintain a current passport during your stay in Qatar.
Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with geographical market data.
Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include paid time off and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws.
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.
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