High-End Guest Relations Expert
3 days ago
We are seeking a highly experienced High-End Guest Relations Expert to join our team in Dubai. The successful candidate will be responsible for overseeing VIP guest interactions and ensuring an exceptional nightlife experience.
Responsibilities:
- Develop and maintain strong relationships with high-net-worth individuals, ensuring their needs are met and exceeded.
- Manage relationships with promoters, hosts, and other industry professionals, fostering a culture of collaboration and mutual respect.
- Design and implement strategies to enhance the overall guest experience, driving customer loyalty and repeat business.
- Work closely with the marketing team to develop targeted promotions and events that appeal to premium clientele.
- Train and mentor junior staff members, promoting a culture of excellence and professionalism within the team.
Requirements:
- Previous experience as a High-End Guest Relations Expert or senior guest relations role in a high-end nightclub, lounge, or luxury hospitality setting.
- Expertise in bottle service, VIP guest management, and table minimum spend policies.
- Strong network within Dubai's nightlife industry and ability to attract high-profile clients.
- Excellent communication and problem-solving skills, with fluency in English; additional languages such as Russian or Arabic are a plus.
- Ability to work late nights, weekends, and in a fast-paced, high-energy environment.
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