Senior Claims Operations Manager
6 days ago
Welcome to lxbfYeaa, a leading provider of innovative solutions in the insurance industry. Our team is dedicated to delivering exceptional customer service and support.
Job DescriptionWe are seeking an experienced Third Party Claims Operator Lead to join our team. As a key member of our claims operations department, you will be responsible for overseeing the processing of third-party claims, ensuring timely and accurate resolution of disputes, and providing guidance and support to our claims teams.
Your key responsibilities will include:
- Incident Investigation: Inspect incident locations as necessary to gather information and assess damage.
- Team Leadership: Communicate performance expectations to your team and monitor progress to ensure delivery of required standards.
- Complex Claim Resolution: Deal with complex, difficult, or sensitive complaints/requests in a professional and timely manner.
- Administrative Systems: Ensure the use of agreed administrative systems, processes, and procedures to carry out work efficiently.
- Process Improvement: Identify areas for improvement in the claim process and implement changes to enhance efficiency and effectiveness.
- Training and Development: Train and mentor team members in the use of relevant systems to deliver high-quality results.
- KPI/SLA Management: Ensure all work under your responsibility is completed within agreed KPI/SLA targets.
- Technical Expertise: Provide technical guidance and act as first point of escalation for complex issues.
- Customer Service: Participate in the implementation of customer service improvements and initiatives.
- Collaboration: Work with other sections and departments to ensure all necessary activities are undertaken to meet deadlines and protect interests.
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Claims Officer
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Claims Management Specialist
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Third Party Claims Management Expert
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