Claims Officer

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Reporting structure

Reports to: Head of Chartering

Direct Reportees: None

Job Summary And Purpose

Monitor and timely process claims related to Nakilat's commercially managed fleet, collaborate and align with all related stakeholders internally to get the best possible outcomes via the charterparty terms and/or support in negotiations with the relevant counterparties.

Accountabilities

Core Accountabilities

  • Build a well-established knowledge of charter parties and their commercial implications in any regard that may result in exposure to claims.
  • Monitor the performance of the vessels against the charter parties and highlight any areas that may result in any demurrage and off-hire claims, as necessary.
  • Monitor the performance of the vessels in line with charter party warranties and generate a monthly summary report highlighting any areas of over/underperformance (actual and potential). Follow-up immediately with the vessels' technical manager to address any underperformance observations or concerns.
  • Recommend actions to resolve performance issues and continuously work towards the performance and efficiency of the fleet of ships.
  • Monitor, track, and execute relevant cost reimbursement claims to charterers while liaising with the relevant internal stakeholders, i.e., Insurance, Finance, Fleet, etc.
  • Provide relevant documents and information to successfully address any audit (internal and/or external) requirements.
  • Support post fixture operators by ensuring compliance with charter party terms.
  • Ensure compliance with proper procedures regarding management and approval of claims with reference to the respective and relevant internal lines of approval.
  • Monitor and track the Charterers' accounts, in collaboration with Finance, from a financial perspective to highlight any areas of concern where transactions would need attention, i.e., Hire, claims, cost reimbursement, etc.
  • Facilitate regular meetings with Charterers for business discussions on the topic of claims, as required.
Legal And Insurance
  • Review terms of Charter Party with Legal and Insurance functions and ensure that the company's interests are protected by ensuring necessary insurance coverage is in place, proper defense is arranged through vessels' P&I Club, and seek reimbursement of relevant expenses from charterers as per charter party clauses.
  • Negotiate TCP claims, seek legal advice and provide recommendations to Head of Chartering.
Planning
  • Use all possible means for voyage planning including the use of software tools to monitor and coordinate all activities related to voyage. Analyze variance between the voyage plans versus the actual plan, while generating a report for the Head of Chartering.
  • Support the team in coordinating the periodical meetings with vessels' technical manager to address any technical/operational issues which could have a commercial impact as well as address any customers' concerns.
  • Support the team in coordinating timely between Charterers and vessels' technical manager to conduct any Owners' related matters (e.g., SIRE, Crew change, spares delivery, lube oil supply) with minimum deviation and minimum (target zero) off-hire.
Generic Accountabilities

Quality, Health, Safety, & Environment (QHSE):
  • Adhere to all relevant SHEQ policies, procedures, instructions, and controls so that NAKILAT provides a safe, world-class, secure, and environmentally responsible service to customers, the public, and its own people.
Policies, Systems, Processes & Procedures
  • Implement approved policies, processes, and procedures, and provide instructions to subordinates to ensure their proper implementation.
  • Recommend updates for the division's relevant P&Ps for claims, as deemed appropriate to cope with evolving business needs.
Others
  • Support the Senior Chartering Officers operators by ensuring compliance with charter party terms.
  • Support in collecting data to prepare relevant board packages (for each JV/Operator in Nakilat fleet).
  • Carry out any other duties as directed by the immediate supervisor.
Competencies
  • Achievement Oriented - Intermediate
  • Collaboration & Team Work - Intermediate
  • Customer Centricity - Intermediate
  • Drive Vision - Intermediate
  • Empower & Nurture Talent - Intermediate
  • Interactive Communication - Intermediate
  • Solution Oriented - Intermediate
  • Analytics and Reporting - Practitioner
  • Business Development - Practitioner
  • Business Impact Analysis - Practitioner
  • Business Risk - Practitioner
  • Chartering and Commercial Management - Practitioner
  • JV Stakeholders Management - Practitioner
Key Result Areas
  • Proper utilization of commercially managed fleet by identifying and minimizing claims exposure.
  • Policies and procedures compliance and timely processing of charterer account items.
  • Management of deviations in the vessels' voyages or performances in coordination with Charterers via Senior Chartering Officer.
  • Summarize such deviations, claims, over/underperformances that track progress of claim management by way of commercial exposure and timeliness of actions.
  • Optimize Charterer accounts in terms of financial items; hire, claims, reimbursement claims, etc.
Interactions and Working Relations

Internal
  • Fleet Division – for technical and operations support to vessel performance.
  • Accounts/Finance/Treasury Ops – for hire remittance, receipt, and payment to vendors.
  • Legal / Insurance – for contract review, claims, insurance, and P&I matters.
External
  • Charterers – for performance and claims discussions.
  • JV partners
  • Agents – for port information, vessel activities at port.
  • Bunker brokers/traders – for secure bunkers for vessel and update on bunker price.
  • Ship-owners
  • Shippers
  • Receivers
  • Traders
  • Port Agencies worldwide.
Financial Authorities
  • As per TOFA.
Qualifications

Qualifications, Experience and Job Skills
  • Degree in Business/Economics/Technical of Marine Engineering or any other relevant field.
  • Diploma in ship management and operations (ICS preferred).
  • Diploma in ship chartering (ICS preferred).
Experience
  • A minimum of 4 years of relevant experience as a charterer, shipping and commercial operator in a ship-owning company, chartering desk, trading desk, International Oil & Gas Company, or brokerage house.
  • Ideally, the most recent position should involve commercial and post-fixture operations of vessels preferably LNGCs, VLGCs or tankers.
Job Specific Skills
  • Experience in contracts and claims negotiation will be an added advantage.
  • Good knowledge of Shipping Commercial management – Chartering and Post-fixture Operations.
  • Good record of leading and managing claims negotiations and minimizing commercial exposure.
#J-18808-Ljbffr

  • Claims Officer

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Echelonix Full time

    Monitor and timely process claims related to Nakilat's commercially managed fleet, collaborate and align with all related stakeholders internally to get the best possible outcomes via the charterparty terms and / or support in negotiations with the relevant counterparties.AccountabilitiesBuild a well-established knowledge of charter parties and their...

  • Claims Officer

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Echelonix Full time

    Job Summary and Purpose Monitor and timely process claims related to Nakilats commercially managed fleet collaborate and align with all related stakeholders internally to get the best possible outcomes via the charterparty terms and/or support in negotiations with the relevant counterparties. Accountabilities Core Accountabilities:1. Build a...

  • Claims Resolution Expert

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Echelonix Full time

    About the RoleWe are looking for a Claims Officer to join our Commercial team at Echelonix. As a Claims Officer, you will play a critical role in minimizing claims exposure and ensuring compliance with policies and procedures.Key Responsibilities:Identify and minimize claims exposure through proper utilization of the commercially managed fleet.Policies and...

  • Marine Claims and Insurance Specialist

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Echelonix Full time

    About the JobWe are seeking a Claims Officer to join our team at Echelonix. As a Claims Officer, you will be responsible for facilitating regular meetings with Charterers for business discussions on claims-related topics and summarizing deviations, claims, and over/underperformances that track progress of claim management.Key Responsibilities:Facilitate...

  • Third Party Claims Operator Lead

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Your TasksInspect the incident location as and when necessary.Communicate performance expectations to the team and monitor progress.Deal with complex, difficult, non-standard or sensitive complaints/requests appropriately, quickly and accurately.Ensure the use of agreed administrative systems, processes and procedures to carry out work.Identify and implement...

  • Risk Management Specialist

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Echelonix Full time

    Job DescriptionEchelonix is seeking a highly skilled Claims Officer to join our team. As a Claims Officer, you will be responsible for monitoring and timely processing of claims related to our commercially managed fleet. You will work closely with internal stakeholders to ensure the best possible outcomes via charter party terms and support in negotiations...

  • Property Loss Adjuster

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full time

    Job ResponsibilitiesConduct thorough investigations of property damage claims for residential, commercial, and industrial properties.Review insurance policies to determine coverage, exclusions, and limits.Estimate repair costs using industry-standard methods.Analyze damage assessments to determine claim validity and settlement amounts.Resolve disputes...

  • Chartering and Commercial Operations Manager

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Echelonix Full time

    Job OverviewThe Claims Officer will be responsible for managing claims and minimizing commercial exposure. This includes building a well-established knowledge of charter parties and their commercial implications, monitoring vessel performance, and generating reports to track progress.Key Responsibilities:Monitor and analyze variance between voyage plans and...

  • Safety Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Gulf Energy Technology and Projects Full time

    Safety OfficerWork location: QatarQualifications:NEBOSH CertifiedMin 2-5 Years of Oil & Gas experience in QatarExperience in Electrical / MEP worksEligible candidates should be available in Qatar with transferable Q-ID / NOC. Kindly share your CV with Recruitment@getp.com.qaDuties:Implement & Maintain Safety StandardsPractice Safe Working TechniqueCompile...

  • Broker Relations Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Arabia Insurance Company Full time

    We are hiring a Broker Relations Officer for our Brokers Channel in our Qatar branchSummary:Broker Relations Officer establishes or maintains a business relationship with new or existing brokers. Provides commission and information for brokers in an accurate and timely manner. Being a Broker Relations officer troubleshoots all the administrative and...

  • Safety Officer

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Getp Group Full time

    Join to apply for the Safety Officer role at GETP Holding.This range is provided by GETP Holding. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeWork location: QatarQualificationsNEBOSH CertifiedMin 2-5 Years of Oil & Gas experience in QatarExperience in Electrical / MEP worksEligible...

  • Risk Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    The Risk Officer will support the Head of Risk Management-Sharq Insurance in effectively maintaining the overall adequacy and effectiveness of the risk management techniques/ processes within Sharq Insurance. He/She will assist in ensuring independent and objective identification, assessment, measurement, reporting, development of controls/mitigation plans...

  • Commercial Operations Manager

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar AECOM Full time

    Job SummaryWe're seeking a highly skilled Commercial Operations Manager to join our team. This role involves managing contracts, administering necessary documents, and overseeing GEC and Contractors claims.The successful candidate will have a minimum of 10+ years' experience in contracts management, preferably in the construction or engineering sector.Key...

  • Procurement and Contract Officer

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar AECOM Full time

    We're looking for a skilled Contract Management Specialist to join our team. In this role, you will be responsible for managing contracts, administering necessary documents, and overseeing GEC and Contractors claims.Key ResponsibilitiesThe primary duties of this role include:Preparing and revising tender and contract documents.Updating databases with...

  • Senior Quantity Surveyor

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar AECOM LIMITED Full time

    AECOM are seeking a Senior Quantity Surveyor to join us on an Orbital Highway project in Qatar.The main purpose of this role will be to support all commercial matters relating to a major highways project.Key duties will include:Monitoring contractors' cost control procedures throughout the duration of the project including the design phase, construction...

  • E commerce Social Media E Marketing

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Al Dibel LLC Full time

    The Senior Officer – Insurance Pre-Authorization will secure pre-approvals for all contracted payers and assist patients with insurance coverage.Job ResponsibilitiesStudies insurance plans used most frequently with patients to understand the various nuances to communicate more effectively.Documents basic insurance information in the patient's file for...

  • Logistics Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar National Import and Export QNIE Full time

    Minimum Requirements:Min 2-5 Years of Oil & Gas experience in QatarExperience in Electrical / MEP worksEligible candidates should be available in Qatar with transferable Q-ID / NOC. Kindly share your CV with emailprotected.Duties:Implement & Maintain Safety StandardsCompile Safety ProgramsConduct Risk Assessment & enforce Preventive measuresReview existing...

  • Healthcare Revenue Cycle Expert

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar International SOS Government Medical Services Full time

    Job DescriptionThe Healthcare Revenue Cycle Expert will be responsible for reviewing patient medical records, accurately assigning/verifying codes based on procedures provided, and assisting in receivables through research on unpaid claims.Key Skills and QualificationsExperience with electronic medical records and billing processes.Proficiency in Microsoft...

  • Safety Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar GETP Holding Full time

    Work location: QatarQualifications:NEBOSH CertifiedMin 2-5 Years of Oil & Gas experience in QatarExperience in Electrical / MEP worksEligible candidates should be available in Qatar with transferable Q-ID / NOCPlease share your CV with Recruitment@getp.com.qaDuties:Implement & Maintain Safety StandardsPractice Safe Working TechniqueCompile Safety...

  • Senior Contracts Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About this role: Senior Contracts Specialist (Post Contract)Interprets contract provisions to help resolve claims and questions submitted by contractors in accordance with policies and guidelines;Initiates and/or conducts meetings with contractors concerning contractual problems as requested by Project Manager/Engineer.Establish and update records of all...