Digital Transformation Lead

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airline Full time

About Qatar Airways Cargo

We are an air cargo carrier that's leading the industry in digital transformation. As a key player, we're looking for talented professionals to join our team and help us achieve our vision of becoming a true leader in the air freight industry.

Our company is passionate about innovation and growth, and we're constantly seeking new ways to improve the customer experience. We believe that technology can make a significant difference in the way we operate and serve our customers.

As a Digital Transformation Lead, you will be responsible for managing key digital product(s) visioning, development, and support activities to ensure the optimal customer experience and meet required standards.

Your responsibilities will include:

  • Leading cross-functional teams to deliver high-quality customer experiences on strategic digital platforms to improve user satisfaction, efficiency, and usability.
  • Managing the Salesforce Product Roadmap, including priorities and timelines, based on platform analytics, user feedback, and business strategies to align with the business requirements.
  • Designing development proposals based on market trends and new initiatives pertaining to the customer and staff booking journeys in QR.
  • Liaising with internal and external stakeholders to ensure smooth change management and implementation of products and services.


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