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Guest Experience Specialist

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar 1st-jobs Full time

Job Overview

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We are looking for a seasoned professional to join our team as a Guest Experience Manager. As a key member of our operations staff, you will be responsible for leading our Front Desk team and ensuring exceptional guest satisfaction.

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This role involves coordinating and managing communication between all departments impacting the guests' experience, as well as performing check-ins and checkouts and confirming that all SOPs are being followed properly.

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You will also be responsible for recruiting and training qualified candidates for all Front Desk and Bell/Door Associates, as well as maximizing room revenue by understanding last-minute business and yielding at the appropriate price point.

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The ideal candidate will have a minimum of two years of experience in hospitality operations, preferably in the luxury sector, and strong written and verbal communication skills, with excellent interpersonal/relationship-building abilities.

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Key Responsibilities

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  • Lead the Front Office Team and ensure exceptional guest satisfaction.
  • Coordinate and manage communication between all departments impacting the guests' experience.
  • Perform check-ins and checkouts, confirming that all SOPs are being followed properly.
  • Recruit and train qualified candidates for all Front Desk and Bell/Door Associates.
  • Maximize room revenue by understanding last-minute business and yielding at the appropriate price point.