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Client Service Manager

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar MEEZA Full time
About MEEZA

MEEZA is a leading IT services and solutions provider in the Middle East and North Africa, committed to delivering exceptional service excellence and innovation in a fast-paced and dynamic work environment.

We're seeking a highly motivated and experienced professional to join our team as a Client Service Manager, responsible for ensuring a seamless and positive customer journey.

Key Responsibilities
  • Client Liaison
    • Act as the primary point of contact between MEEZA and clients, ensuring effective communication and issue resolution.
    • Develop and maintain strong relationships with clients, understanding their evolving business needs and aligning MEEZA's services accordingly.
  • Service Delivery
    • Manage a team of technical professionals to deliver high-quality services and exceed client expectations.
    • Collaborate with cross-functional teams to ensure timely delivery of client projects and resolve technical or operational issues.
  • Performance Monitoring
    • Track key performance indicators (KPIs) to measure and analyze the effectiveness of the team's performance.
    • Identify opportunities for service enhancement and optimize team efficiency.
  • Client Satisfaction
    • Proactively engage with clients to understand their needs and preferences.
    • Develop and implement strategies to drive customer satisfaction and loyalty.
Requirements
  • Education
    • Bachelor's degree in computer engineering, Information Systems, or equivalent.
  • Experience
    • 8-10 years of experience in client services or a related field, with a proven track record in managing and growing client relationships.
  • Skills
    • Commercial awareness to understand the business implications of technical service delivery.
    • Strong communication and people management skills.
    • Ability to translate client feedback into actionable insights for continuous improvement.
What We Offer

MEEZA offers a dynamic and rewarding work environment, with opportunities for professional growth and development. We're committed to providing thought leadership and enabling our employees to bring global firsts to the market.

We're looking for a passionate and self-motivated individual who shares our vision and values. If you're a team player with a customer-centric approach, we'd like to hear from you.