Senior Application Support Specialist

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Robert Walters Full time

Job Summary

We are seeking a highly skilled Senior Application Support Engineer to join our team at Robert Walters. As a key member of our application support team, you will be responsible for providing specialist support and contributing to the planning and organizing of work for junior team members.

Key Responsibilities

  • Technical Support: Provide advanced technical support for complex applications, ensuring prompt issue resolution and minimizing downtime.
  • Service Request Management: Ensure the effective resolution of service requests by adhering to defined service level agreements (SLAs) to maintain and uphold a high standard of service delivery while contributing to the overall efficiency and reliability of application support.
  • Root Cause Analysis: Conduct in-depth root cause analysis for recurring issues, proposing and implementing preventive measures to enhance system reliability.
  • Team Collaboration: Contribute to the planning and organizing of work for junior team members, providing guidance and support as needed.

Requirements

  • Proven experience in providing advanced technical support for complex applications.
  • Strong understanding of service level agreements (SLAs) and ability to adhere to them.
  • Excellent problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.


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