Terminal Duty Supervisor

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Overview:

The Terminal Duty Manager is a crucial role at lxbfYeaa, overseeing daily terminal operations with responsibility for managing staff, ensuring operational efficiency, and maintaining safety and customer service standards.

Responsibilities:

  • Effectively manage terminal operations to ensure efficient passenger flow and supervise staff during shifts.
  • Provide visible presence in the terminal complex, monitoring busy areas according to traffic flow to maintain high standards of safety and security.
  • Ensure compliance with aviation industry regulations and lead a team of employees, promoting a positive work culture that prioritizes customer satisfaction.
  • Collaborate with stakeholders to resolve operational issues and optimize terminal performance by making informed decisions under pressure.

Requirements:

  • Bachelor's degree or equivalent qualification.
  • Minimum 4 years' experience in a customer-facing role, preferably in the aviation industry, with strong people management skills.
  • Excellent communication and interpersonal skills, sound knowledge of terminal operations, and ability to make critical decisions under pressure.
  • Proven track record in delivering exceptional customer service, flexibility to work varying hours, including night shifts, and willingness to handle on-call duties as needed.


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