Terminal Duty Supervisor
7 days ago
Overview:
The Terminal Duty Manager is a crucial role at lxbfYeaa, overseeing daily terminal operations with responsibility for managing staff, ensuring operational efficiency, and maintaining safety and customer service standards.
Responsibilities:
- Effectively manage terminal operations to ensure efficient passenger flow and supervise staff during shifts.
- Provide visible presence in the terminal complex, monitoring busy areas according to traffic flow to maintain high standards of safety and security.
- Ensure compliance with aviation industry regulations and lead a team of employees, promoting a positive work culture that prioritizes customer satisfaction.
- Collaborate with stakeholders to resolve operational issues and optimize terminal performance by making informed decisions under pressure.
Requirements:
- Bachelor's degree or equivalent qualification.
- Minimum 4 years' experience in a customer-facing role, preferably in the aviation industry, with strong people management skills.
- Excellent communication and interpersonal skills, sound knowledge of terminal operations, and ability to make critical decisions under pressure.
- Proven track record in delivering exceptional customer service, flexibility to work varying hours, including night shifts, and willingness to handle on-call duties as needed.
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