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Operations Team Lead

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airline Full time
About Our Company

We are a leading international airline, delivering exceptional customer experiences across 12 businesses. We've grown fast, broken records, and set trends that others follow. Our story is one of spectacular growth and determination, and we're looking for talented individuals like you to join us on this journey.

Job Description

This exciting role offers a unique opportunity to be part of an extraordinary story where your ambition will know no bounds. As Duty Manager, you'll be responsible for supporting and managing all aspects of the business, including operational control, customer satisfaction, and employee engagement.

Key Accountabilities include:

  1. Operational Excellence

Develop and implement effective operational processes to drive sales, minimize losses, and maximize revenue.

Customer Satisfaction

Ensure customers receive excellent service and have a positive experience in our shops.

Employee Engagement

Foster a culture of teamwork and engagement among employees, promoting a positive work environment and encouraging growth and development.

Required Skills and Qualifications

To be successful in this role, you'll need:

  • Bachelor's Degree or Equivalent
  • Minimum 3 years of job-related experience
  • Experience in Retail or Service industry