Guest Service Representative

1 month ago


Doha, Baladīyat ad Dawḩah, Qatar Marriott Qatar Full time
Job Overview

Job Summary

We are seeking a skilled Guest Relation Agent to join our team at the Sheraton Grand Doha Resort & Convention Hotel. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Manage guest room assignments, ensuring accuracy and efficiency in our room allocation process.
  • Process guest requests, including room changes, wake-up calls, and other special requests.
  • Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
  • Participate in ongoing training and development to enhance your skills and knowledge.


Requirements

  • High school diploma or equivalent required.
  • Previous experience in a similar role, preferably in a hotel or resort environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Fluency in English, with the ability to communicate effectively with guests and colleagues.


What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to ongoing training and development programs.


How to Apply

Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].

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