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Client Relations Specialist

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar AND Trading Co. Full time

Job Title: Client Relations Specialist

Company Overview:

  • AND Trading Co. prides itself on delivering exceptional customer experiences.

Job Description:

We are seeking an experienced and skilled Client Relations Specialist to join our team at AND Trading Co.

The ideal candidate will be responsible for building strong relationships with clients, managing front desk operations, and ensuring a seamless experience for our clients.

The Client Relations Specialist will be the first point of contact for visitors, greeting them in a polite and well-spoken manner, and will also be assigned duties as required, such as organization of inbound and outbound mail, administrative work, and general clerical support.

Responsibilities:

  • Greet customers, walk them to the best possible beauty station.
  • Advise assigned beauticians about customer's arrival and update them about the services which they want.
  • Confirm appointments of customers via telephone and email.
  • Upgrade services to generate revenue and increase the sales.
  • Process cash and credit card transactions and issue receipts.
  • Offer drinks and converse with customers who are sitting in the waiting area of our salon.
  • Answer inquiries of clients regarding the beauty services of the salon and schedule their appointments.
  • Notify customers about new offers and services of the salon on a timely basis.
  • Provide cross-sell services through brochures and gift vouchers whenever applicable.
  • Update customer records with contact, bill details, appointments and services provided to them.
  • Order and get salon business cards and brochures printed as and when required.
  • Keep the reception area clean.

Required Skills and Qualifications:

  • Locally available in Qatar
  • Ability to maintain a positive attitude
  • 2+ years of experience working as a Receptionist or similar role.
  • Knowledgeable in using Computer with proficiency in Microsoft Office and Citrix system
  • Exceptional communication (oral and written) skills.
  • Ability to handle monetary transactions.
  • Good customer service and organization skills