Customer Service Representative
1 week ago
Draft contracts/Individual Service Agreement (ICSAs) and reports as requested. Maintain customer databases and keep customer logs updated. Participate in solving customer-related issues and/or problems and ensure all records, complaints, contracts and databases are logged and maintained in accordance to the company's standards.
Key responsibilities:
- Prepare sheets and documents associated with the generation of contractual packages such as the master sheet, summary sheet, tower owner confirmation letters, follow up sheets and billing sheets.
- Maintain customer information within the customer database/log and capture all information from therein and ensure correct information is included in letters, contracts and ICSAs.
- Prepare reports on all activities of the Customer Services Department as requested by the CS Coordinator or CS Manager.
- Meet with customers face to face to advise on the contracts/ICSA and involve the CS Coordinator when problems and/or issues cannot be resolved by him/herself.
- Participate in the process of signing the ICSAs between the company, Developer and Customer and deal with any issues/problems/queries as and when needed. Follow up with customers via telephone, mail and other methods to inform of contractual package readiness and ICSA signing requirements.
- Follow up with customers about the status of the ICSA and ensure customer receives signs and returns in a timely fashion.
- May provide information as required to complete owners units sheet, including but not limited to, verifying load of each unit, receiving and entering meter serial numbers from O&S, entering owner information from master sheet etc.
- Generate clearance certificates as and when requested and forward to the Customer Services Manager for endorsement.
Qualification experience & skills:
- Bachelors Degree or Diploma
- Professional certification from relevant institutions will be an added advantage
- Up to 2 years of relevant experience
- Customer Relationship background within a similar background
- Eye for details
- Knowledgeable about MS Office and related software
About The Company
The Adecco Group is the world's leading provider of HR solutions. With more than 33,000 FTE employees and a network of 5,600 branches, in over 60 countries and territories around the world, we offer a wide variety of services, connecting close to 750,000 associates with well over 100,000 clients every day.
The services we offer fall into the broad categories of temporary staffing, permanent placement, career transition, talent development and workforce management solutions, as well as outsourcing and consulting.
The Adecco Group is based in Zurich-Glattbrugg, Switzerland and we are a Fortune Global 500 company listed on the SIX Swiss Exchange.
-
Customer Service Representative
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full timeAt Ennismore, we are seeking a skilled Customer Service Representative to join our team. This role will be responsible for handling phone calls from guests in a professional and friendly manner.The ideal candidate will have excellent written and verbal communication skills, as well as strong voice modulation abilities. They will also be computer literate and...
-
Customer Service Representative
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Adecco Careers Full timeCustomer Service Representative JobAs a Customer Service Representative at Adecco Careers, you will be responsible for delivering exceptional customer experiences. Your primary goal will be to provide timely and effective solutions to customers' inquiries and issues.Key Responsibilities:Prepare and draft contractual packages, including master sheets, summary...
-
Customer Service Representative
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full timeWe are looking for a Customer Service Representative to join our team at Tanqeeb.This role requires a high level of professionalism, with excellent verbal communication, listening, and telephone skills. As a Customer Service Representative, you will be responsible for dealing with all enquiries in a courteous and professional manner, both in person and over...
-
Customer Service Representative
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full timeCustomer Care Call Center RoleQNB Group, a leading banking institution in the Middle East and Africa region, seeks to hire a skilled Customer Service Representative to join its Customer Care Call Center team. The successful candidate will be responsible for providing exceptional customer service over the phone, utilizing advanced contact technology to...
-
Customer Service Representative
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full timeAbout the Role:">Qatar National Bank (QNB) is seeking a highly skilled Customer Service Representative to join its team. As a key member of our customer service department, you will be responsible for providing exceptional service to our cardholders and merchants.Your Key Responsibilities:">Liaise with branches and EBD to resolve customer queries in a timely...
-
Customer Service Representative
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeJob OverviewWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. In this role, you will provide exceptional service to all customers at designated areas such as check-in counters, boarding gates, transfer desks, offices, ramp, lost & found, crew terminal, MATAR buggy shuttle services, and special...
-
Customer Service Representative
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Voxig IT Solutions Full timeJob OverviewVoxig IT Solutions is seeking a skilled Customer Service Representative to join our team.This role is ideal for individuals who enjoy helping others and working in a fast-paced environment.
-
Customer Service Representative
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Abroad Work Full timeAt Abroad Work, we are seeking a Customer Service Representative to join our team in Doha, Qatar. In this role, you will be responsible for handling customer inquiries and providing top-notch support.Key ResponsibilitiesRespond to customer calls and emails in a professional and timely manner.Resolve customer complaints and issues...
-
Customer Service Representative
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Fantasea Full timeWe are looking for a Customer Service Representative who embodies the values of Fantasea. The successful candidate will be responsible for:Delivering exceptional customer experiences through prompt and friendly service.Developing strong relationships with regular customers to build loyalty and retention.Maintaining up-to-date knowledge of the Cinnzeo menu...
-
Customer Service Representative
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full timeAs a Customer Service Representative at QNB Group, you will be responsible for providing efficient and friendly service to cardholders and merchants. This role requires strong problem-solving skills and the ability to communicate effectively with customers and internal stakeholders.About UsEstablished in 1964, QNB Group is the largest bank in the Middle East...
-
Customer Service Representative
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout UsGait Apple Premium Reseller is committed to providing exceptional service to our customers. As an Apple Premium Reseller, we offer a wide range of Apple products and accessories. Our goal is to provide timely and effective solutions to our customers' technical issues.Job Description:We are seeking a skilled Customer Service Representative to join our...
-
Customer Service Representative
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar WSP in the Middle East Full timeWe are seeking a skilled and friendly customer service representative to enhance our guests' experience. This role plays a vital part in creating memorable interactions, ensuring exceptional satisfaction, and fostering loyalty.Key Responsibilities:Promote best customer satisfaction through proactive engagementGreet customers, present menus, and make...
-
Customer Service Representative
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Job Solutions Full timeJob ProfileWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Job Solutions.This role involves handling customer inquiries, resolving issues, and providing exceptional service via chat process. If you have excellent communication skills, are detail-oriented, and possess a positive attitude, we encourage you to...
-
Customer Service Representative
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full timeAl Futtaim Group is a leading business house in the Middle East. We operate over 40 companies, with a diverse range of strategically positioned operating subsidiaries and associate companies.About The JobWe are seeking a Customer Service Representative to join our team at IKEA. As a key member of our customer service team, you will be responsible for...
-
Customer Service Representative
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full timeJob descriptionIn this role, the staff works as part of a small team and responsible for providing the highest level of services to all the customers in response to their requests, provide lounge services, ensure work efficiency in ramp and baggage areas.Other key responsibilities are:• Liaising with customers and their representatives in an extraordinary...
-
Customer Service Representative
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full timeAbout the Role:">We are seeking a Customer Service Officer to join our team in Doha. The successful candidate will be responsible for providing efficient and friendly service to cardholders and merchants, while also educating them on the use of latest technologies.">Key Responsibilities:">">Act as a problem solver for cardholders and merchants by liaising...
-
Customer Service Representative
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Snaphunt Full timeSnaphunt is seeking a Customer Service Representative to join our team. This role involves interacting with customers, preparing beverages, and maintaining a clean work environment.Key Responsibilities:Greeting customers and taking orders in a friendly and efficient mannerMixing and blending ingredients to create unique drinksMaintaining a clean and...
-
Customer Service Representative
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout The RoleJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Travel Reservation Agent, you will be responsible for creating reservations, quoting fares, and issuing tickets as part of passenger handling at the front office.Main ResponsibilitiesCreate reservations for passengers and handle...
-
Customer Service Representative
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Apparel Group Full timeJob DescriptionCompany OverviewAt Apparel Group, we strive to provide exceptional customer experiences that drive sales and exceed guest expectations. As a key member of our team, you will play a vital role in delivering top-notch service, ensuring operational excellence, and upholding the highest standards of hospitality.ResponsibilitiesHospitality and...
-
Customer Experience Representative
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Riviera Rayhaan by Rotana Full timeWe are seeking a dedicated Customer Experience Representative to join our reservations team. In this role, you will be responsible for delivering exceptional customer service and ensuring seamless service delivery.Your key responsibilities will include:Responding to guest inquiries and resolving any issues that may arise.Providing creative solutions to...