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Hotel Operations Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Penta Consulting Limited Full time

We are looking for an exceptional Duty Manager to lead our hotel team in Doha. The ideal candidate should be a good team player with excellent commercial awareness, daily hotel operation skills, and the ability to build strong relationships with internal and external guests.

Key Responsibilities
  • Fully responsible for all aspects of hotel departments. Support and work with all Departments in all aspects of running the hotel.
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
  • Conduct regular operations team meetings with staff daily/weekly to discuss routine operational matters, sales targets, and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to Management on a regular basis.
  • Implement Standard Operating Procedures (SOPs) in all departments and conduct regular checks to ensure compliance.
  • Monitor purchase/indent/requests of each department.
  • Negotiate with Suppliers/Vendors/AMC service providers for quality products and provide performance assessment of vendors every quarter to HO Purchase.
  • Inspect all departments for SOP implementation, cleanliness, ambience, service readiness, staff grooming, and hospitality culture.
  • Coordinate between all departments for smooth & efficient operations.
  • Assess and review customer satisfaction and service recovery process. Meet all department heads to review & train the staff to upkeep human capital.
  • Identify staff learning needs and assist with development.
  • Provide timely and constructive feedback to all direct reports as and when required either formally or informally.
  • Meet weekly/daily with marketing and sales team for enquiry & follow up & conversion to grow the business.
  • Monitor and maintain operation & overhead costs to maximize revenue.
  • Be available on call hours a day to resolve any urgent problems or emergencies.
Qualifications & Experience

Excellent revenue management skills with experience in problem solving and teamwork. Highly focused, have excellent communication skills, motivated, and professional in appearance and presentation. A Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer knowledge, MS office. Working experience in IDS hotel operation software is desirable. Minimum 3 to 4 years work experience in a 2 to 3 Star Hotel.