Hotel Operations Manager

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar Minor Hotels Full time

Company Overview

Tivoli Hotels & Resorts has been a leading hospitality brand since 1933. With its roots in Portugal, the company has grown to become a global player in the hotel industry.

Job Description

As a Night Housekeeping Supervisor, you will be responsible for overseeing the housekeeping team during the night shift. This includes supervising Room Attendants and House Persons, ensuring cleanliness of guest corridors, rooms, and other areas of the hotel.

Key Responsibilities

  1. Provide exceptional guest service while supporting fellow colleagues.
  2. Supervise and coach team members' performance to achieve exceptional guest service.
  3. Audit work of Room Attendants and House Persons to maintain Tivoli standards.
  4. Ensure cleanliness of guest corridors, rooms, and other areas of the hotel.
  5. Proactively identify operational concerns and determine solutions to maintain high service levels.

Requirements

  • High school diploma required; Hospitality degree is an asset.
  • At least 2 years housekeeping experience in a luxury hotel environment required.
  • At least 1-year supervisory experience is preferred; basic training skills are required.
  • Excellent communication and organizational skills.


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