Beverage Artisan

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time

Company Overview:

Raffles Doha is a luxurious hotel that embodies the essence of hospitality, offering guests an unparalleled experience.

We welcome individuals who share our passion for delivering exceptional service and creating unforgettable moments.

The ideal candidate will possess a strong work ethic, a commitment to quality, and a passion for coffee.

About the Role:

The Beverage Artisan at Raffles Doha will be responsible for crafting high-quality coffee beverages, providing exceptional customer service, and maintaining a clean and inviting coffee bar environment.

Key Responsibilities:

  1. Coffee Preparation:
  • Prepare and serve a variety of coffee beverages, including espresso, cappuccinos, lattes, and specialty drinks, following established recipes and techniques.
  • Operate espresso machines, grinders, and other coffee equipment efficiently and accurately.
Customer Service:
  • Greet and interact with guests in a friendly and professional manner, taking and processing orders promptly.
  • Provide recommendations on coffee and menu items based on guest preferences and dietary needs.
  • Address guest inquiries and resolve any issues or complaints with a positive and solution-oriented approach.
Operational Duties:
  • Maintain the cleanliness and organization of the coffee bar area, including countertops, equipment, and storage.
  • Monitor inventory levels, restock supplies as needed, and assist with ordering and receiving deliveries.
  • Ensure adherence to health, safety, and hygiene standards, including proper handling and storage of food and beverages.
Quality Control:
  • Ensure consistent quality and presentation of beverages, maintaining high standards for taste and appearance.
  • Regularly taste and evaluate coffee to ensure flavor profiles meet the established standards.
Team Collaboration:
  • Work collaboratively with other team members to ensure a smooth and efficient operation.
  • Assist with training new baristas and providing support to colleagues as needed.

Requirements:

Education and Experience:

  1. High school diploma or equivalent required.
  2. Previous experience as a barista or in a similar role within the hospitality or food & beverage industry is preferred.
  3. Knowledge of coffee preparation techniques and equipment is an advantage.

Skills and Competencies:

  1. Excellent customer service and communication skills with the ability to engage positively with guests.
  2. Strong attention to detail and a commitment to maintaining high standards of beverage quality.
  3. Ability to work efficiently in a fast-paced environment while maintaining a friendly and professional demeanor.

Personal Attributes:

  1. Passionate about coffee and eager to share that enthusiasm with guests.
  2. Reliable, punctual, and able to work flexible hours, including mornings, evenings, weekends, and holidays.
  3. A positive attitude and strong work ethic, with a willingness to learn and grow within the team.

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