Restaurant Operations Manager
20 hours ago
Company Overview:
We are a leading hospitality company that values diversity and inclusion. Our mission is to provide exceptional experiences for our guests and opportunities for growth and development for our employees.
Job Description:
The Assistant Restaurant Manager plays a key role in the overall operation of our restaurant, ensuring high standards of professional management and administration, as well as effective and fair personnel development.
Key Responsibilities:
- Motivate, discipline, direct and supervise the work of all employees in the restaurant
- Develop and maintain training programs to ensure a high degree of staff professionalism
- Manage day-to-day operations of the restaurant
- Handle complaints and make effective service recovery
- Ensure standards are being followed in accordance with F&B policies and procedures
- Ensure all employees have full product knowledge
- Regularly inspect food & beverage quality
- Follow established and proper Accounting procedures
- Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
- Conduct daily roll plays and ensure employees adhere to grooming standards
- Develop maintenance schedules
- Liaise with stewarding on inventory and breakage control
- Maintain daily log book maintaining clear and concise information on the operations.
- Establish guest database with preference records of regular guests
- Schedule employees to maintain Hotel's service standards within budgeted labour costs
- Assign responsibilities to subordinates and conduct regular performance checks
- Implement weekly cleaning schedules for operating equipment
- Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
- Control stock of all equipment in the restaurant
- Constantly monitor staff's appearance, attitude and degree of professionalism
Qualifications:
We are looking for an experienced and skilled individual who possesses excellent leadership and training abilities, with a strong focus on customer satisfaction and employee development.
Benefits:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Accor Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities
Working Environment:
- Dynamic working environment
- Defined career development path
- Friendly and supportive team
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