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Service Delivery Operations Manager

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Baladīyat az Zaāyin, Qatar QATAR Airways Full time
{"title": "Service Delivery Operations Manager", "content": "Key Responsibilities

As a Service Delivery Operations Manager, you will be responsible for overseeing the daily operations of the service delivery department. Your key responsibilities will include:

  • Implementing management instructions and ensuring compliance with customer service, aircraft delivery, and handling procedures.
  • Developing and implementing full ramp safety programs and ensuring departmental compliance with all relevant documents.
  • Analyzing systems and procedures to identify areas for improvement and proposing solutions to increase efficiency.
  • Maintaining high-quality service delivery during shifts.
  • Coordinating with airline representatives on aircraft uplifts, staff movements, and ad-hoc requests.
  • Reporting non-conformances, investigating, and implementing corrective actions.
  • Ensuring on-time performance and effectiveness of the department through defined procedures, controls, and personnel management.
  • Investigating and reporting incidents, accidents, and flight delays.
  • Conducting spot-checks to ensure operations are carried out as per airline standards.
What We Offer

At Qatar Airways, we offer a dynamic and challenging work environment that allows you to grow and develop your skills. You will have the opportunity to work with a diverse team and contribute to the success of our operations. Our company culture values innovation, teamwork, and customer satisfaction.

We are committed to providing our employees with a safe and healthy work environment. Our company policies and procedures are designed to ensure the well-being of our employees and the quality of our services.

As a Service Delivery Operations Manager, you will have the opportunity to work on a variety of projects and contribute to the development of our operations. You will be part of a team that is dedicated to delivering exceptional service to our customers.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this role.

", "keywords": "Service Delivery Operations Manager, Catering Operations, Flight Service Delivery, Operations Management, Customer Service, Aircraft Delivery, Ramp Safety, Quality Control, Teamwork, Innovation, Customer Satisfaction"}