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Digital Experience Manager
2 months ago
We are seeking a highly skilled Digital Experience Manager to join our Product Design & Development Team at PrecisionHire Solutions. As a key member of our team, you will be responsible for driving the development and direction of research-based design aimed at continuous improvement of current products and services.
Key Responsibilities- Develop and Implement Digital Experience Strategies: Collaborate with stakeholders to define business strategic direction for digital customer experience projects, recommend innovations and tactics to drive innovation in digital adoption.
- Lead Digital Transformation Initiatives: Employ design thinking methodology to develop, test and launch the best possible digital customer experience and user experience across our customers touchpoints.
- Manage Digital Projects: Project manage the end-to-end digital integration of our customer journey applications, manage a project-centric core team, and provide leadership, guidance, and support to ensure delivery of high-quality platforms that meet business requirements.
- Drive Innovation and Improvement: Employ smart digital innovation to improve our cabin crew and food and beverage applications, resulting in enhanced customer experience journeys.
- Collaborate with Stakeholders: Collaborate with other stakeholders to ensure cross-project dependencies are managed effectively, identify risks, issues and technical challenges, and build and maintain relationships with internal and external IT, UX/UI designers.
- Ensure Quality and Consistency: Responsible for ensuring the consistency and quality of standards and processes implemented, and are adhered to across the team.
- Stay Informed and Drive Service Improvement: Working with BI/Insights team and other stakeholders to continuously be informed of the customer profiles, market trends and operational changes to drive service improvement.
- Manage Budget and Performance: Responsible for constructing budget proposals, set yearly performance objectives and KPI's, and conduct reviews with direct reports ensuring KPIs are met, and develop performance plans if required.
We are looking for a passionate and experienced professional with a minimum of 9+ years of experience in designing, implementing, and optimizing the overall customer experience through digital channels. You should have a proven track record of driving personalization, loyalty and customer engagement, and managing enterprise-level projects. Additionally, you should have extensive knowledge of software development methodologies, tools, frameworks, and technologies, and practical knowledge of project management tools.
