IT Technical Support Specialist
1 week ago
Welcome to the Role of IT Technical Support Specialist at ProgressSoft Corporation We are seeking a talented individual to join our team and provide expert technical support to our clients.
This is a fantastic opportunity for a skilled IT professional to work on a wide range of technical projects, from implementing and installing solutions to providing onsite and offsite support.
About Your Responsibilities:
- Design and Implementation: Collaborate with cross-functional teams to design, implement, and install software solutions that meet customer requirements.
- Troubleshooting and Diagnosis: Troubleshoot and diagnose complex technical issues on various implementation layers, both onsite and offsite.
- Communication and Ticket Management: Communicate effectively with customers, responding promptly to their requests/tickets, and ensuring efficient resolution.
- Documentation and Maintenance: Develop and maintain accurate technical documentation, conducting regular maintenance visits to prevent and correct issues.
What You'll Need:
- A Bachelor's degree in Information Technology, Engineering, Science, Computer Application, or related field.
- Minimum 2 years experience in a similar field, preferably in enterprise environments.
- Excellent communication and interpersonal skills, with the ability to work collaboratively as part of a team.
- Strong knowledge of database engines, operating systems, and cloud infrastructure orchestration tools.
- Knowledge of application servers, DevOps techniques, directory services, and security authentication/authorization solutions.
- Preferred certifications and advanced degrees.
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