IT Technical Support Specialist
4 days ago
Company Overview
Management Solutions International (MSI) is a leading provider of specialized IT solutions to businesses across various sectors. We pride ourselves on delivering tailored support services that cater to our clients' unique needs.
Job Description
We are seeking an experienced IT Technical Support Specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation of our IT systems, providing timely technical assistance to employees, and troubleshooting issues promptly.
Key Responsibilities
- Ensure software compatibility and maintain business continuity while managing ongoing IT operations.
- Configure and deploy new laptops with the image and support OS upgrades at remote sites.
- Provide expert-level technical support in Windows 11 and data backup tools.
Requirements
- A minimum of 3 years of experience in an IT support role, preferably in a mid-level position.
- Expertise in Microsoft Certified Professional (MCP) or ITIL Foundation certifications, or hands-on experience in similar areas.
- Familiarity with data backup tools and ability to configure and deploy new laptops.
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