Business Operations Coordinator

3 weeks ago


Al Wakrah, Al Wakrah, Qatar QATAR Airways Full time
Job Description

About the Role

Qatar Airways is seeking a highly skilled Business Support Officer to join its Corporate Services team. As a key member of the team, you will play a pivotal role in ensuring the smooth operation of the organization's business functions.

Your Key Responsibilities

  • Provide logistical and administrative support to the operational departments, ensuring efficient and effective delivery of organizational goals.
  • Analyze business performance, manage service level agreements, and budgets to ensure business performance aligns with company goals.
  • Collaborate with property owners, tenants, and contractors to address compliance issues and maintain accurate records.
  • Investigate escalations from occupants/staff, including service improvement suggestions, and formulate a 'lessons learnt' document to promote a continuous improvement work culture.
  • Draft business documentation, including report writing, presentations, and spreadsheet/dashboard preparation, to serve as a day-to-day guideline for the FM technical task force.
  • Organize and prioritize tasks for FM leadership briefings, monitor action areas, and report progress with tasks.
  • Manage a team of employees who coordinate internal and external communications with QR staff and service providers for power shutdowns, generator testing, and façade cleaning.
  • Perform reconciliation of building assets/ACs in FMS vs Actuals to ensure proper tracking for AMC visits/servicing schedules.
  • Train and develop other employees to ensure succession planning is in place.
  • Assist in preparing Scope of Work, Preliminary drawings, BOQ for any FM related project.
  • Act as the Single Point of Contact (SPOC) for all audit related queries (internal or external) on the FM tasks.


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