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Resort Operations Director

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar The Chedi Katara Hotel & Resort Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at The Chedi Katara Hotel & Resort.

Main Responsibilities:
  1. Leadership and Administration:
    • Oversees all front office operations, ensuring seamless guest experiences and effective communication throughout the hotel.
    • Manages the day-to-day activities of the front office team, providing guidance and support to achieve departmental goals.
  2. Customer Service and Support:
    • Provides exceptional guest service, addressing inquiries and resolving issues promptly and professionally.
    • Collaborates with other departments to ensure seamless guest experiences, responding to requests and concerns in a timely manner.
  3. Financial Management and Control:
    • Monitors and manages front office budgets, ensuring accurate financial reporting and compliance with company policies.
  4. Marketing and Brand Promotion:
    • Develops and implements marketing strategies to increase brand awareness and drive business growth.
  5. Operational Efficiency:
    • Optimizes front office operations to ensure seamless guest experiences, implementing process improvements to enhance efficiency and productivity.