Customer Delight Specialist

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Rotana Hotels Full time

We are seeking a Customer Delight Specialist to join our team at Rotana Hotels. As a key member of our front-of-house team, you will be responsible for creating an unforgettable experience for our guests by delivering exceptional customer service.

Key Responsibilities:

These include:

  1. Welcoming and seating guests in a warm and inviting manner.
  2. Providing personalized service to meet the individual needs of each guest.
  3. Anticipating and meeting the needs of our guests throughout their visit.
  4. Communicating effectively with colleagues and management to ensure seamless service delivery.
  5. Participating in ongoing training to stay up-to-date with industry trends and best practices.
Requirements:

To succeed in this role, you will need:

  • Excellent communication skills with the ability to work effectively with guests and colleagues.
  • Proven experience in the hospitality industry.
  • A flexible and positive attitude with a commitment to providing exceptional customer service.


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