Customer Relationship Specialist

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Saleh Al Hamad Al Mana Co. Full time

Saleh Al Hamad Al Mana Co. is committed to providing the highest level of customer satisfaction through our exceptional service operations.

As a key member of our team, the Customer Relationship Specialist will be responsible for ensuring that all customer interactions are handled professionally and efficiently.

This includes working closely with the Service Advisors to assign and monitor service revenue targets, develop training requirements, and ensure all customer-facing staff are following instructions accurately.

Key performance indicators include maintaining a low Work In Progress (WIP) rate, maximizing warranty benefits for customers, and continually developing CSI.

We're looking for someone who can work collaboratively with the Workshop Team leaders to identify and address customer concerns, conduct regular quality checks, and develop strategies to improve overall customer satisfaction.

Key skills required include excellent communication skills, the ability to analyze data and develop action plans, and a proactive approach to problem-solving.



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