Enterprise FDI Customer Success Strategist

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Oracle Full time
Drive Customer Success and Adoption

As a key member of the Oracle team, you will be responsible for overseeing assigned enterprise FDI customers to uncover business use cases and drive value realization. This involves tracking and managing user adoption and customer risk from a product level, using both data and customer insights to inform your approach.

Key Responsibilities:
  • Customer Engagement: Support customer escalations and cross-functional engagements to ensure seamless customer experiences.
  • Content Creation: Develop and deliver content, training, and enablement across the customer lifecycle to all FDI customers.
  • Playbook Development: Contribute to the development of the FDI playbook for successful customer engagement, driving consistency and best practices across the team.

By joining Oracle, you will have the opportunity to make a meaningful impact on customer success and adoption, working closely with cross-functional teams to drive business outcomes.



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