Housekeeping Team Lead
5 days ago
The Housekeeping Supervisor will oversee and coordinate the daily activities of the housekeeping team to ensure our facilities meet the highest standards of cleanliness and order. This role involves managing staff, organizing workflow, and ensuring all cleaning and maintenance tasks are completed efficiently and effectively.
Key Responsibilities- Staff Management: Supervise and schedule housekeeping staff to ensure proper coverage and high standards of cleanliness.
- Quality Control: Conduct daily inspections of guest rooms, public areas, and back-of-house spaces to ensure adherence to cleanliness and safety protocols.
- Training and Development: Train new housekeeping staff and provide ongoing coaching and feedback to existing team members.
- Process Improvement: Develop and implement housekeeping procedures, checklists, and standards to enhance operational efficiency and guest satisfaction.
- Inventory Management: Handle inventory management, including ordering and maintaining cleaning supplies and equipment.
- Guest Relations: Address guest complaints and concerns related to housekeeping in a timely and professional manner.
- Budget Management: Monitor and manage housekeeping budgets, including labor and supply costs.
- Regulatory Compliance: Ensure compliance with health, safety, and sanitation regulations.
- Interdepartmental Collaboration: Collaborate with other departments to ensure seamless operation and guest experience.
- Education: High school diploma or equivalent required; additional education in hospitality management or related field is advantageous.
- Experience: Minimum of 2-3 years of experience in a supervisory role within a housekeeping or hospitality environment.
- Leadership Skills: Strong leadership skills with a proven ability to manage, motivate, and develop a team.
- Organizational Skills: Excellent organizational and time-management skills with a keen eye for detail.
- Technical Skills: Proficiency with housekeeping and cleaning equipment and techniques.
- Problem-Solving Skills: Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
- Communication Skills: Excellent communication and interpersonal skills.
- Flexibility: Flexibility to work varied shifts, including evenings, weekends, and holidays.
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