Housekeeping Operations Manager
3 hours ago
Sofitel Singapore City Centre, a luxurious hotel, is seeking a highly skilled Housekeeping Manager to join our team. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service in our guest rooms and public areas.
Key Responsibilities:
- Lead and manage the housekeeping team to deliver exceptional service and maintain the highest standards of cleanliness.
- Develop and implement effective housekeeping procedures and protocols to ensure efficient operations and cost control.
- Monitor and maintain accurate records of housekeeping activities, including inventory management and lost and found properties.
- Collaborate with the Executive Housekeeper and Assistant Housekeeper to achieve departmental goals and objectives.
- Conduct regular inspections of guest rooms and public areas to ensure compliance with brand standards and quality expectations.
- Provide coaching and development opportunities for housekeeping staff to enhance their skills and knowledge.
- Manage and maintain housekeeping equipment and supplies to ensure efficient operations and cost control.
- Ensure the security of guest rooms and keys, and maintain accurate records of key control.
- Perform other duties as assigned by the Executive Housekeeper and Assistant Housekeeper.
Requirements:
- Previous housekeeping management experience in a similar role is essential.
- Strong operational background with experience in implementing and managing brand standards.
- Experience in coaching and developing a professional management team.
- Sound knowledge of Opera and Microsoft applications.
- Proven experience with cost control, including payroll, expenses, and forecasting.
- Well-groomed and articulate in communication.
- Fluent written and spoken English.
- Excellent time management, organizational skills, and ability to work autonomously.
About Accor Hotels:
Accor Hotels is a leading hospitality company with a portfolio of luxury, midscale, and economy hotels around the world. We are committed to delivering exceptional guest experiences and providing our employees with opportunities for growth and development.
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