Sales Operations Strategy Lead

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Group Full time

About the role

This position is responsible for overseeing and optimizing sales operations processes, tools, analysis, and strategies that support Qatar region senior management and sales teams. The goal is to ensure efficiency and effectiveness in all related sales activities to achieve revenue targets.

Responsibilities include liaising with internal/external stakeholders (HQ, regional and global) to develop and maintain simplified sales/support processes that add value to key trade customers and drive cost/time savings. Conducting in-depth analysis on complex strategic sales operations projects/issues, presenting findings, and making strategic recommendations to the business are also key responsibilities.

Establishing team objectives and priorities to align with business objectives, ensuring employee safety through provision of relevant QR Group induction, information, instruction, training, and supervision, and ensuring compliance with safety, security, quality, and environmental management policies are critical aspects of this role.

Liaising with Sales Systems and Digital Direct to leverage self-serve functionality to manage common customer needs and drive improved efficiency/productivity are also essential tasks.

Key Qualifications

  • Bachelor's degree or equivalent with at least 8 years of job-related experience within the travel industry, airline marketing, tour operators, or hotel products.
  • Good knowledge of the Qatar market.
  • Sound knowledge of Salesforce.
  • Strong data analytical skills with ability to make recommendations/sound decisions.
  • Excellent problem solver with advanced project management and stakeholder management skills.
  • Excellent spoken/written English skills with strong negotiation/persuasion/influencing capabilities.
  • Ability to work with cross-functional/multi-cultural teams at all levels in a fast-paced working environment.
  • Experience/delegation of work, setting clear direction, managing workflow with strong mentoring/coaching skills.


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