Lead Loyalty Digital Systems Officer

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time
About the Role

As a Lead Loyalty Digital Systems Officer at Qatar Airways, you will work closely with the Line Manager to conceptualize, document, and implement processes required to ensure a customer-focused operation for Loyalty and supporting Loyalty Digital Systems. This involves collaborating with the Loyalty department to identify business objectives and process improvements for respective Loyalty requirements across the entire customer journey.

Key Responsibilities
  • Conceptualize and document processes to enhance customer experience and loyalty
  • Implement processes to ensure a customer-focused operation for Loyalty and supporting Loyalty Digital Systems
  • Work closely with the Loyalty department to identify business objectives and process improvements
  • Regularly evaluate and continuously improve processes for collection and use of Customer data to enhance company understanding and support the Commercial Vision of hyper-personalization and micro-segmentation
Requirements

To succeed in this role, you will need to have excellent communication and collaboration skills, as well as the ability to analyze complex business problems and develop effective solutions. You should also have a strong understanding of digital systems and process improvement methodologies.



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