Guest Services Agent

1 day ago


al Jumayliyah, Qatar Wyndham Dubai Full time
Job Title: Guest Services Agent

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Wyndham Doha West Bay in Doha, Qatar.

Job Summary

The Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Key Responsibilities
  • Provide attentive, courteous, and efficient service to all guests
  • Maximize room revenue and occupancy
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Handle guest inquiries and resolve issues in a timely and professional manner
  • Maintain accurate records and reports, including front office log and trace file
  • Collaborate with other departments to ensure seamless guest experience
Requirements
  • High school diploma or equivalent required
  • College coursework in a related field helpful
  • Experience in a hotel or related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Physical ability to stand for long periods and lift up to 20 pounds
What We Offer

Wyndham Hotels & Resorts is a world-leading hospitality company with a commitment to excellence and customer satisfaction. As a Guest Services Agent, you will have the opportunity to work with a diverse team of professionals and develop your skills in customer service, communication, and problem-solving.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Apply now to join our team and become a part of the Wyndham family


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