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Front Desk Agent

2 months ago

al Jumayliyah, Qatar the ritz-carlton qatar Full time

Job Summary

We are seeking a highly skilled and professional Front Desk Agent to join our team at The Ritz-Carlton Qatar. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Greeting and Receiving Guests: Welcome and acknowledge guests upon arrival, ensuring a warm and welcoming atmosphere.
  • Answering and Forwarding Calls: Respond to incoming calls and messages in a timely and professional manner, and forward calls to the relevant department or guest room.
  • Receiving and Distributing Mail and Packages: Receive and distribute mail and packages to guests, ensuring they are delivered promptly and efficiently.
  • Preparing Outgoing Mail: Assist with preparing outgoing mail, including drafting correspondence and securing packages for dispatch.
  • Monitoring and Reporting: Monitor and report any suspicious or unusual activities to the relevant authorities, ensuring the safety and security of our guests and staff.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
  • Attention to Detail: Demonstrate a high level of attention to detail, ensuring accuracy and efficiency in all aspects of the role.
  • Teamwork and Adaptability: Be a team player, with the ability to adapt to changing situations and priorities in a fast-paced environment.