Care Coordination Manager
2 weeks ago
About Our Clinic
Seed Health and Wellness Centre is committed to providing exceptional care and personalized healthcare services for our patients. Our team is dedicated to creating a welcoming environment that fosters healing, balance, and overall well-being.
Job Description
We are seeking a Patient Care Coordinator to serve as the first point of contact for our patients, ensuring they feel valued and supported throughout their journey with us. This role requires excellent customer service skills, a proactive approach to problem-solving, and strong attention to detail. The ideal candidate will be able to anticipate problems before they happen and take active steps to prevent them from happening.
The Patient Care Coordinator will be responsible for building relationships with our patients, following up with them regularly, and ensuring they receive the highest level of personalized care. Additionally, this role involves managing provider scheduling, including coordinating provider availability for events and effectively communicating scheduling details. Key Responsibilities:
- Provide a warm and professional welcome to patients, ensuring a positive and personalized experience.
- Build strong relationships with patients by following up on their care and wellness journey.
- Coordinate scheduling for all providers, ensuring coverage for events and appointments.
- Communicate scheduling details with providers and coordinate logistics for their availability.
- Anticipate and proactively address potential scheduling conflicts or operational challenges.
- Work closely with the clinical team to ensure smooth clinic operations.
- Uphold a high standard of patient service, resolving inquiries and concerns with empathy and efficiency.
- Assist with administrative tasks as needed, supporting the overall workflow of the center.
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