Airport Service Designer

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Duty Free Full time

The Airport Service Designer will guarantee a cohesive and high-standard customer experience at every touchpoint, aligned with the product and service language across all customer touch points.

Key responsibilities include:

  1. Design customized experiences for different customer segments to enhance satisfaction and create a distinctive service.
  2. Utilize technology in ground operations and lounge services to enhance the customer experience, in partnership with the Manager of Customer Experience Design – Digital.
  3. Lead the Ground and Lounge product development team from ideation to execution, including design evaluations, workshops, and problem-solving sessions, to guarantee successful product introductions.
  4. Manage major product development projects, providing insights and recommendations on design and functional improvements.


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