Hair Educator

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar Madi International Full time

About the Role

A motivated and enthusiastic Junior Brand Educator is sought after by Madi International to provide education and promote our product brand through Education. The primary goal will be to increase brand awareness, drive sales, and establish relationships with salon/ industry professionals.

Key Responsibilities

  • Conduct product demonstrations and provide in-depth training on our products to customers and industry professionals.
  • Ensure comprehensive product knowledge (theory & practical) has been given as per the brand protocol and understood by the students.
  • Develop and provide education materials in a timely manner and provide for students during all trainings. Materials such as presentations, workbooks, and products for the relevant training.
  • Stay updated on product knowledge and industry trends to provide accurate information to customers.
  • Participate in daily in-salon or academy training, demos, and market visits.
  • Assist customers with product selection, addressing their inquiries, and providing recommendations based on their needs of their establishment.
  • Build rapport with customers and maintain a positive and professional image of the brand.
  • Schedule or reschedule appointments with clients for follow-up trainings and meetings, coordinating with the booking coordinator and sales team.
  • Develop and record all trainings, demonstrations, and meetings to follow up with the concerned persons.
  • Collaborate with the sales team to provide product expertise during customer interactions, trade shows, and events.
  • Identify and address customer concerns to ensure customer satisfaction and contribute to sales growth.
  • Plan and assist with the sales, marketing, and professional/senior educators for the open day, including salon preparation, client consultation, and treatments, as per the event description.
  • Respect all of the company's internal rules, policies, and procedures; Set a good example regarding punctuality, hygiene, safety of students and customers, as well as attendance and positive attitude.
  • Perform other duties in line with the scope of work and as assigned by the direct manager.

Requirements

  • High school diploma or equivalent; Education or certification in industry techniques (Hair/Skin/Nails).
  • Minimum 2-3 years experience in a salon.
  • Previous experience as a trainer/educator but not necessary.
  • Basic knowledge of hair/skin/nail products, techniques, and trends.
  • Strong communication and interpersonal skills.
  • Passion for industry with a desire to learn and grow.

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