Customer Service Associate

7 days ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

As a key member of the Business Support Services team at EY, you will play a crucial role in supporting service lines such as Assurance, Advisory, Tax and Transaction Advisory Services. This position offers an excellent opportunity to gain exposure to various skills and progress your career.

The Opportunity

You will work closely with high-level client-serving professionals to drive project management and engagement coordination for EY's key account client-serving teams. Your primary objective will be to streamline processes, reduce time-to-deliver, and maintain applicable professional standards.

Your Key Responsibilities
  • You will balance your time between project management and analytics.
  • Audit and manage budgets and expenses, along with compliance and due diligence.
Skills And Attributes For Success
  • Manage stakeholder expectations, project plans, and communications, providing regular status updates to advance service delivery.
  • Gain a comprehensive understanding of the service line, engagement, EY's structure, key personnel, and policies/procedures.
  • Act as the knowledge manager for the engagement team, managing internal databases and/or portals for global team communication and coordination of go-to-market strategy.
  • Take ownership of engagement economics (hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets), collaborating proactively with relevant team members to resolve any issues that arise.
  • Collaborate with the account team, business development, and resource management teams to achieve team goals.
  • Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, preapproval, and other regulatory requirements.
To Qualify For The Role You Must Have
  • Strong data analytics and Excel skills, including pivot tables.
  • Excellent oral and written communication skills.
  • Excellent listening, influencing, interpersonal, and presentation skills.
  • The ability to address all relevant information/data and develop practical approaches to solving problems.
  • A creative and curious approach to tackling complex challenges, leveraging internal tools and resources to achieve favorable results.
  • A results-oriented approach to drive improvements in engagement economics (financial systems, relationship management tools, revenue pipeline, sales cycle reports, risk assessments).
  • A proven ability to work independently with minimum supervision and collaboratively with virtual teams.
  • An ability to effectively manage concurrent projects and prioritize multiple tasks, including multi-location coordination.
  • The capability to meet tight deadlines while performing high-quality work and diligent follow-up.
  • The ability to summarize and conclude activities, applying appropriate documentation standards and lessons learned.
  • The capacity to protect confidential and proprietary information.
Ideally, You'll Also Have
  • A background in a direct client service role.
  • A bachelor's degree.
What We Look For

We're interested in individuals with innovative ideas who are not afraid to voice them. A proactive approach to work and a curiosity to seek out new challenges without being pushed are essential qualities we look for. If you're ready to make a meaningful contribution to our goal of building a better working world, this role may be suitable for you.

What We Offer
  • Continuous learning opportunities to develop your mindset and skills.
  • Success defined by you: We provide the tools and flexibility to make a meaningful impact, your way.
  • Transformative leadership: We offer insights, coaching, and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You'll be welcomed for who you are and empowered to use your voice to help others find theirs.

This is a unique opportunity to grow professionally and contribute to a dynamic work environment.

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