Customer Service Associate
3 days ago
About Us
The Al-Futtaim Group is a leading business house in the Gulf region, operating collectively over 40 companies. Our mission is to provide exceptional customer service and support through our various businesses.
Our Business Philosophy
We believe in decentralisation, giving our operating companies a high degree of functional autonomy and authority. This approach has enabled us to maintain leading edge performance and service delivery while staying true to our core values of integrity, service, and social responsibility.
Job Description
We are seeking a highly skilled Customer Service Associate to join our team. As a key member of our store operations team, you will be responsible for assisting customers with telephone queries and complaints in a friendly and professional manner.
Responsibilities
- Assist customers with telephone queries and complaints promptly and courteously.
- Makes announcements in English and Arabic and pages the relevant person the visitor or co-workers have asked to see.
- Operates the switchboard in a professional manner.
- Ensures awareness of all emergencies and evacuation procedures and list codes.
- Deals with internal operator issues.
- Briefs the Duty Manager on complaints that require management assistance.
- Ensures all customers' queries are attended to in a professional manner.
About The Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself as one of the leading business houses in the lower Gulf region.
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