Customer Service Ambassador

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time
Job Overview

In this role, you will be part of a dynamic team responsible for delivering exceptional customer service to our valued passengers. Your primary focus will be on providing a seamless experience, ensuring that our customers receive the highest level of service in response to their requests.

Key Responsibilities
  • Liaise with customers and their representatives to ensure premium first-class service.
  • Provide lounge services to passengers, crew, and representatives.
  • Liaise with Ground handling team (General Aviation) to ensure a seamless operation.
  • Ensure the aircraft has received all services requested.
  • Organize baggage screening and processing with Porters.
  • Liaise with MOI and Security to ensure safe, effective, and secure processing of VIP passengers.
  • Adhere to Ramp Safety while performing duties airside.
  • Answer telephones and emails as required.
  • Coordinate with all concerned senior on duty inside and outside the organization in case of any emergency.
About Qatar Airways Group

We are a global airline with a rich history of innovation and excellence. Our story began with four aircraft, and today we deliver exceptional service across 12 different businesses. We are a company that dares to achieve what's never been done before, and we're looking for talented individuals like you to join our team.

Requirements
  • Relevant Vocational, Tertiary, or Trade qualification.
  • Minimum of 3 years' experience in Customer Service.
  • Experience of working in an aviation environment.

We offer a dynamic and supportive work environment, where you'll have the opportunity to grow and develop your skills. If you're passionate about delivering exceptional customer service and working in a fast-paced aviation environment, we'd love to hear from you.



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