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Service Delivery Operations Manager

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Baladīyat az Zaāyin, Qatar QATAR Airways Full time

Job Summary

We are seeking a highly skilled and experienced Service Delivery Operations Manager to join our team at Qatar Airways. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of catering services to our flights and non-flights orders.

Key Responsibilities

  • Implement operational procedures and protocols to ensure the delivery of high-quality catering services.
  • Manage and coordinate with internal and external stakeholders to ensure timely and efficient delivery of catering services.
  • Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
  • Develop and implement process improvements to increase efficiency and reduce costs.
  • Collaborate with cross-functional teams to ensure seamless execution of catering services.
  • Investigate and resolve operational issues and incidents in a timely and professional manner.
  • Ensure compliance with all relevant laws, regulations, and company policies.

Requirements

  • Proven experience in operations management, preferably in the aviation or hospitality industry.
  • Strong leadership and communication skills.
  • Ability to analyze complex data and make informed decisions.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

About Qatar Airways

Qatar Airways is a world-class airline that offers a unique and exciting work environment. We are committed to providing our employees with opportunities for growth and development, as well as a competitive compensation and benefits package.