Wellness Experience Manager
3 days ago
We are seeking a talented Wellness Experience Manager to provide exceptional spa treatments and deliver an unforgettable guest experience.
About The NedThe Ned is a luxury hotel that offers a unique blend of style, comfort, and service. Our mission is to provide our guests with an exceptional experience that exceeds their expectations.
Job DescriptionAs a Wellness Experience Manager, you will be responsible for managing the spa operations, ensuring that all treatments are delivered to the highest standards, and creating a warm and welcoming environment for our guests.
Responsibilities- Manage spa operations: Oversee the day-to-day operations of the spa, including staff management, inventory control, and customer service.
- Deliver exceptional spa treatments: Provide customized services tailored to guests' individual needs and preferences, including massages, facials, and body treatments.
- Maintain a safe and clean environment: Ensure that the spa is clean, organized, and welcoming, with the highest standards of hygiene and safety.
You will also be responsible for promoting spa services and retail products, maintaining accurate records, and working collaboratively with other departments to ensure seamless guest experiences.
Qualifications and Competencies
- Professional certification in massage therapy, beauty therapy, or a related field.
- Previous experience in a spa or wellness environment, preferably in a luxury hotel or resort setting.
- Strong interpersonal and communication skills, with a friendly and professional demeanor.
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