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Senior Application Support Specialist

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Key Responsibilities
  • Manage, supervise, and provide direction for the Application Support team, ensuring that all service level agreements are met, and incidents are resolved in a timely manner.
  • Ensure that all incidents, problems, and service requests are tracked, managed, and resolved in accordance with established processes.
  • Develop and maintain processes and procedures for managing and supporting applications, including incident, problem, and change management.
  • Work closely with other IT teams, vendors, and stakeholders to identify, troubleshoot, and resolve application issues.