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Senior Manager SME Banking Portfolio

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank Full time
About the Role

The incumbent has a responsibility to develop, improve, and maintain banking processes, procedures, and policies; to manage the performance of the Relationship Management section; to conduct ongoing internal projects to strengthen the SME business at Qatar National Bank; and to manage the external and internal reporting requirements of SME Banking.

Key Responsibilities:
  • Oversee the development and maintenance of servicing capabilities and support within the unit and with other units.
  • Ensure compliance and legal sign-off for all new policies and procedures.
  • Act as the main point of contact for SME portfolio and reporting-related issues.
  • Develop and maintain SME performance metrics and dashboards.
  • Work with Operations and IT to embed the required capabilities in processes and systems.
  • Review the performance of SME products and portfolio, identify opportunities, and create action plans to improve overall SME banking profitability.
  • Work with product and marketing teams across the Bank to identify campaign opportunities and implement these campaigns.
  • Prepare business cases for Compliance, Legal, and Central Bank approvals for the campaigns and marketing activities.
  • Monitor the performance of SME Relationship Managers and Officers.
  • Design the overall performance management concept.
  • Develop and automate performance Management Information Systems (MIS).
  • Develop Key Performance Indicators (KPIs) to measure the performance of individuals within the SME business.
Requirements:
  • University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration (Masters preferred).
  • Excellent oral and written communication skills in English and Arabic (preferable).
  • Strong analytical, problem-solving, decision-making, and financial management skills.
  • Self-driven with well-developed leadership, motivational, and team-building skills.
  • Ability to identify the need for change, adaptable and flexible in anticipating and realizing market opportunities.
  • Understanding of linkages driving profit.
  • In-depth knowledge of products, services, and delivery channels available to SMEs.
  • Good interpersonal and networking skills.