Restaurant Leadership Role
1 week ago
Job Summary:
We are seeking a highly motivated and experienced Front-of-House Supervisor to join our team at Power International Holding. As a key member of our management team, you will be responsible for overseeing the front-of-house operations, ensuring exceptional customer service, and maintaining high standards of service.
Main Responsibilities:
- Supervise a team of waitstaff to ensure exceptional customer service and maintain high standards of service.
- Develop and implement strategies to improve customer satisfaction and increase revenue through upselling and promoting special offers.
- Collaborate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks to customers.
- Address customer complaints or issues with tact and diplomacy, striving to resolve them to the satisfaction of the guest.
- Maintain a thorough understanding of the restaurant's menu offerings, including ingredients, preparation methods, and special dietary considerations.
- Ensure that dining areas are clean and presentable at all times, adhering to high standards of sanitation and safety.
- Train new staff members on service procedures, menu knowledge, and customer interaction to maintain high standards of service.
- Complete administrative tasks such as preparing reports, managing reservations, and updating seating charts to support efficient restaurant operations.
Requirements:
Education:- High School Diploma in Food and Beverage related course
- Minimum 5 years working experience, 3 years relevant working experience, 2 years in GCC is a plus
Key Skills:
- Leadership
- Administrative Services L1
- Food Safety and Sanitation L1
- Guest Relations L1
- Product and Service Knowledge L1
- Quality
- Quality and Safety L1
- Resilience
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