Restaurant Leadership Role

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time

Job Summary:

We are seeking a highly motivated and experienced Front-of-House Supervisor to join our team at Power International Holding. As a key member of our management team, you will be responsible for overseeing the front-of-house operations, ensuring exceptional customer service, and maintaining high standards of service.

Main Responsibilities:

  • Supervise a team of waitstaff to ensure exceptional customer service and maintain high standards of service.
  • Develop and implement strategies to improve customer satisfaction and increase revenue through upselling and promoting special offers.
  • Collaborate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks to customers.
  • Address customer complaints or issues with tact and diplomacy, striving to resolve them to the satisfaction of the guest.
  • Maintain a thorough understanding of the restaurant's menu offerings, including ingredients, preparation methods, and special dietary considerations.
  • Ensure that dining areas are clean and presentable at all times, adhering to high standards of sanitation and safety.
  • Train new staff members on service procedures, menu knowledge, and customer interaction to maintain high standards of service.
  • Complete administrative tasks such as preparing reports, managing reservations, and updating seating charts to support efficient restaurant operations.

Requirements:

Education:
  • High School Diploma in Food and Beverage related course
Experience:
  • Minimum 5 years working experience, 3 years relevant working experience, 2 years in GCC is a plus

Key Skills:

  • Leadership
  • Administrative Services L1
  • Food Safety and Sanitation L1
  • Guest Relations L1
  • Product and Service Knowledge L1
  • Quality
  • Quality and Safety L1
  • Resilience


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