Retail Director
4 days ago
Job Summary
We are seeking a highly skilled Retail Operations Manager to join our team at BFL Group. The successful candidate will be responsible for driving operational success in our retail stores, ensuring seamless daily operations, optimal customer experiences, and overall growth.
Key Responsibilities:
Sales Area Management• Develop and execute strategies to maintain and improve sales areas, meeting and exceeding company standards.
• Analyze sales data to identify trends and opportunities for growth.
h2>Staff Training and Development
• Oversee store staff training and development, ensuring high levels of customer engagement and policy adherence.
• Provide coaching and feedback to store staff to improve their performance.
Inventory Management
• Strategically manage inventory, allocation, and procurement to meet customer demand and sales targets.
• Conduct thorough audits of petty cash and counters to ensure financial accuracy.
Maintenance and Facilities
• Maintain and upkeep store facilities, promptly addressing any maintenance issues.
• Ensure the overall appearance of the store is maintained to the highest standard.
Conflicts and Misconduct
• Manage complex misconduct and conflicts, reporting findings to executive management.
• Implement and enforce company policies consistently, driving operational excellence across all shops.
Collaboration and Leadership
• Collaborate with executive leadership to develop operational strategies enhancing customer experience and driving growth.
• Provide leadership and guidance to store staff, promoting a positive and productive work environment.
Qualifications
• Proven senior retail management experience, including overseeing multiple locations.
• Exceptional leadership, decision-making, and problem-solving skills.
• Proficiency in Microsoft Office and data analysis.
• Outstanding communication and interpersonal abilities.
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