Hotel Guest Experience Leader

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar 1st-jobs Full time
About This Opportunity

We are excited to offer an exciting opportunity for a skilled Hotel Guest Experience Leader to join our team at 1st-jobs in Doha, Qatar.

  • Develop and implement strategies to enhance guest experience, fostering loyalty and retention.
  • Lead and motivate the Front Office Team, providing training, direction, and guidance to achieve exceptional service.

Responsibilities:

  1. Manage and maintain the VIP and amenity program, collaborating with other departments to drive growth and engagement.
  2. Evaluate and respond to guest feedback, taking proactive measures to address concerns and create memorable experiences.
  3. Collaborate with the Sales & Revenue Team to optimize rate strategy based on seasonality, ensuring maximum revenue generation.
  4. Maintain accurate records and respond to guest inquiries through multiple channels.

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