Guest Experience Manager
13 hours ago
As a Front Desk Associate at Al Maaly, you will play a critical role in delivering exceptional guest experiences and maximizing revenue through effective sales and marketing techniques.
Key Responsibilities:
- Deliver exceptional guest service, responding promptly to their needs and exceeding their expectations.
- Manage guest reservations, check-ins, and check-outs efficiently and accurately.
- Upsell and cross-sell hotel services and amenities to maximize revenue.
- Collaborate with other departments to resolve guest complaints and issues.
- Maintain accurate records of guest interactions and preferences.
Requirements:
- Excellent communication and interpersonal skills, with the ability to communicate effectively with guests from diverse backgrounds.
- Previous experience in a similar role, preferably in a luxury hotel setting.
- Proficiency in hotel reservation systems and ability to learn new software quickly.
- Strong problem-solving skills and ability to think critically in fast-paced environments.
- Flexibility to work varied shifts, including evenings, weekends, and public holidays.
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