Guest Experience Manager

13 hours ago


Doha, Baladīyat ad Dawḩah, Qatar Al Maaly Full time

As a Front Desk Associate at Al Maaly, you will play a critical role in delivering exceptional guest experiences and maximizing revenue through effective sales and marketing techniques.

Key Responsibilities:

  1. Deliver exceptional guest service, responding promptly to their needs and exceeding their expectations.
  2. Manage guest reservations, check-ins, and check-outs efficiently and accurately.
  3. Upsell and cross-sell hotel services and amenities to maximize revenue.
  4. Collaborate with other departments to resolve guest complaints and issues.
  5. Maintain accurate records of guest interactions and preferences.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to communicate effectively with guests from diverse backgrounds.
  • Previous experience in a similar role, preferably in a luxury hotel setting.
  • Proficiency in hotel reservation systems and ability to learn new software quickly.
  • Strong problem-solving skills and ability to think critically in fast-paced environments.
  • Flexibility to work varied shifts, including evenings, weekends, and public holidays.

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